Client Feedback
Complaints Handling
If you are dissatisfied with our service, you may submit a complaint by email, post, or through the secure client portal.
How We Review Complaints
We will acknowledge receipt, investigate the matter, and provide a written response within a reasonable timeframe.
1. Submit
Send your complaint with your name, contact details, any relevant account reference, and a clear description of the issue.
2. Review
Our team will review the information, request additional details where needed, and investigate the matter.
3. Respond
We will provide a written response after review. Complaints involving regulated services can also be referred to the appropriate regulatory authority under the relevant rules.
Contact Details
Email: support@reefmontcapital.com